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Panama Hammocks
9265 Dowdy Drive, Suite 110
San Diego, CA 92126
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Created by Contact Form GeneratorWarranty & Return Policy
Our hammocks are guaranteed against manufacturing defects for one year from date of purchase. This hammock is made from organic materials and if left out in the elements for extended periods of time it will deteriorate. Moisture and direct sunlight can cause damage to the hammock. We recommend taking the hammock down when not in use to prolong the life of the hammock. .
If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. This product is subject to a restocking fee if returned for reasons other than damage. A credit will be issued upon proof of return shipping and inspection of the item less a 20% restock fee and any return shipping costs. The restock fee may be waived if exchanging for another item of same or greater value. Please send your request to info@panamahammock.com.
FAQ
Q: How do I clean my Hammock?
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Q: How much weight can my Hammock handle?
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Q: If my Hammock gets wet how do I dry it?
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Q: How do I hang my Hammock?
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Q: Can I use my Hammock indoors?
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Q: What’s the best way to hang my Hammock between two trees?
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Q: How long will my Hammock last?
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Q: My Hammock is sagging, is this normal?
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Q: Will tree hooks hurt my trees?
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Hanging Instructions
The most ideal situation for the hanging of a hammock is between two trees. However this is not always possible. Your hammock can be placed with the following combinations:
- Tree and Post in concrete footing
- Tree and Building
- Two Posts in concrete footing
- Building and Post in concrete footing
- Two Buildings
- On Porches and Decks (permanent structures only)
- Factory-built Stands
- Tree to Tree
The distance between hanging points should be about one foot longer than the stretched length of your hammock from one metal ring to the other (excluding chains). The tree hooks should be mounted about 4½ to 5½ feet from the ground level. When inserting the mounting hooks, make sure they are secured to hold the weight and stress necessary to contain the hammock and the occupants. Also, be sure the hooks are screwed in completely so that contact is made between the hook's eye and the wood surface - please do not over-tighten.
When first hung, your hammock may seem tight and difficult to lie in. After some use, it will stretch to its normal size. As it stretches, it will be necessary to shorten or lengthen the chains to the desired height.
Wholesale Info
Panama Hammocks offers an attractive reseller program for both the online retailer and ‘brick and mortar’ retailers. Please send all inquires to info@panamahammocks.com and one of our representatives will follow-up with you shortly. Thank you for your interest in Panama Hammocks!.